Technical Authority Expert_ DealerApp

Skip to main contentJoin Talent NetworkSingle PositionWant to join our team?View All JobsTechnical Authority Expert_ DealerAppNoida,Uttar Pradesh,India +1 moreApply NowFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob ID788232Join our Team About this opportunity:Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.What you will do:Application L2 Production support Including but not limited to:Monitoring of the production system & ensuring its performance and stabilityAction on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faultsTrouble Tickets resolution – Resolve day to day customer issuesCoordination with IT/network teams to resolve any operational or functional issuesResponsible for answering adhoc requests from various teamsAnalyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approachesAnalyse and Automate Healthchecks, Performance metrics related data extraction etcDeploy CRs on production environments and ensure smooth system performanceFolow ITIL processes and exhibit expertise in Incident, Problem and change managementEnsure SLA compliance for application and trouble ticketsProactive competence development of self in new solution areas & certificationsProvide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix themThe skills you bring:Must Haves:Hands-on experience in troubleshooting enterprise SOAP/REST API-based applications running on OpenShift Container Platform (OCP).Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.Proficient in Kibana/grey-log analysis for API transaction tracing, exception analysis, production incident investigation, application defect, and Root Cause Analysis (RCA).Collaborate with cross-functional teams to resolve complex production issues, support application deployments, and ensure stable and reliable service delivery.Good to have:Understanding of an APK Support (versed with supporting a hand-held Tablet based application) for both android and apple devices.Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway etc.Knowledge of deployment and maintenance of web-based applicationsStrong knowledge of Linux command-line environmentExperience in web application development and supportGood knowledge of J2EE, EJB, Servlets, Design Patterns, SpringStrong learning and time management skillsTeam player capable of working independentlyShould be willing to work in 24*7 environmentGood communication skills“All academic credentials must be from recognized and accredited institutions and are further subject to verification.” Insights from previous hiresTop skills5G4G TechnologySimulationsTestingPreviously worked atPreviously worked as1. Senior Engineer2. Technical Expert3. Engineer Senior4. Technical Authority5. Lead Engineer Data Privacy AgreementI agree that my CV can be used to identify skills and experience for job matching and application, and the recruitment team may reach out for job opportunities purposes.I understand that my personal data will be processed in accordance with Ericsson’s Privacy and Cookie statement.CancelI Agree