Professional Services Specialist - Dedicated Account

Michigan Remote Work$95k–$100k
Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InProfessional Services Specialist - Dedicated Account page is loadedProfessional Services Specialist - Dedicated AccountApplylocationsMichigan Remote Worktime typeFull timeposted onPosted 19 Days Agojob requisition idR66462Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Professional Services Team deals directly with our partners and customers and helps them get the most out of our Motorola Solutions Inc (MSI) products. It is a rapidly growing team that values transparency, open communication, collaboration, and a customer-first mentality.Job DescriptionOur Professional Services Specialist will serve as the dedicated, on-site technical expert for one of our most strategic enterprise accounts in the Detroit Area. This critical role ensures the continuous operation, maintenance, and successful upgrade of the client's Video Security & Access Control (VS&A) infrastructure. The specialist must demonstrate advanced troubleshooting capabilities, exceptional customer satisfaction focus, and technical precision.What will you get to do:Perform on-site installation, configuration, and maintenance of Avigilon Unity Video and Access Control environments following Motorola’s best practices.Lead the planning and execution of large-scale system upgrades across this client’s sites, including licensing validation, firmware and software updates.Provide technical expertise regarding all video and access control system components.Conduct site audits, system certifications, and acceptance test plans.Support  the coordination and execution of annual preventative maintenance, tracking compliance with contractual SLA's and response timelines.Produce formal PM reports identifying; tested systems, deficiencies, corrective actions taken, lifecycle and replacement recommendations.  Troubleshoot technical issues to determine root causes, review logs, deploy fixes, and suggest preventative measures to improve overall processes.Respond to system outages and deficiencies leading technical incident response and resolution with Motorola and Avigilon support teams.Set up, configure and test advanced analytics.Conduct in-person and remote product demonstrations and lead technical discussions.Develop and maintain strong, productive relationships with the client’s internal IT staff, system integrators, and key security stakeholders.Communicate effectively with internal MSI cross-functional teams (Sales, SEs, Project Management, Customer Success) regarding project scope, schedules, and deliverables.Preferred Qualifications:5+ years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment.5+ years of relevant experience in an IT environment.Strong knowledge in networking and system design.Demonstrated experience in large-scale, multi-site, or mission-critical environmentsExperience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control and intrusion systems.Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other...

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