Reservations Coordinator at Clark Planetarium

Job Description

Salt Lake County… A career with a purpose in the community you love!

 

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment committed to changing its community's lives, please keep reading.

 

What it is like to work here:

 

At Salt Lake County, our culture is woven into all aspects of our work and employees' lives, from how we treat each other to how we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work-life balance, and room to grow and develop.

 

Surround yourself with:

 

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place… It's our heart and service that bring us together.

 

We encourage a work-life balance:

 

Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year. 

 

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% contribution
• Medical coverage, including a 100% county paid premium option
• Dental and Vision coverage, including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Plus: On-site medical clinic, hospital insurance, pet insurance, auto and home insurance, and discounts at County facilities.

 

For Benefits information Click HERE 

To estimate how much your pay and benefits could be worth, use our Total Rewards Estimator

 

 

 

JOB SUMMARY

 

Conducts the daily tasks and initiatives for the Education Department programs. Develops, coordinates, implements, and organizes Education Department programs. Coordinates the Education Department data, records collection, and management.

 

MINIMUM QUALIFICATIONS

 

Must be a high school graduate with (2) years of experience in a closely related field; OR have an equivalent combination of related education and experience.

 

Background Check Information

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

 

ESSENTIAL FUNCTIONS

• Promotes, coordinates, and schedules programs.
• Maintains records and a database of education programs.
• Plans, implements, reports, and increases awareness of special programs.
• Coordinates with other Planetarium departments to ensure an excellent customer experience.
• Coordinates the resolution of program issues.
• Serves as a liaison between program members and internal and external agencies.
• Builds and maintains relationships with members, site supervisors, other community organizations, various education programs, and public and private schools.
• Reconciles reservation information and updates database entries accordingly, utilizing technical knowledge of the database program. Generates periodic activity reports upon request from management.
• Assists and is knowledgeable about division policies and procedures for group reservations, determines fees, shows access based on group qualifications, and performs research to establish qualifications for state funding.
• Trains, schedules, and supervises one or more part-time, temporary assistants.

 

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

 

Knowledge of: 

• General office computer operations, including Microsoft applications in a Windows environment
• Customer service skills and effective communication techniques, primarily over the phone

Skills and Abilities to:

• Accurately and quickly input data received via phone calls and/or emails into a custom-built database
• Communicate effectively with customers and staff in person, over the phone, and via email
• Employ problem-solving skills, effectively balancing customer satisfaction and policy adherence
• Work independently
• Prioritize tasks
• Employ basic supervision and training skills

 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

 

Work duties are typically performed in a general office setting.

 

IMPORTANT INFORMATION REGARDING THIS POSITION

 

Vacation time may be restricted during the traditional public school year calendar.