Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox ManagerFull-timeCompany DescriptionNIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.Job DescriptionNIQ CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.Customer Success is NIQ's key department which is instrumental for the company’s success. Role purpose:A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  You will be leading a team of research analysts and be responsible for their development and coaching. In your role, you would:Lead a team of analysts to deliver consistent and high-quality actionable insight  (apprx. 2~3 pax at executive/ senior level)Build and maintain strong relationships with senior client stakeholders  Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.Entrusted to deliver flawless research and analytics to our clients. Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue Have a strong working knowledge of the client business priorities and the role we can play in supporting these goalsBe a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.QualificationsAbout you: You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your...