Customer Support Manager - South Georgia

Georgia$80k–$100k
Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InCustomer Support Manager - South Georgia page is loadedCustomer Support Manager - South GeorgiaApplylocationsGeorgia, US Offsitetime typeFull timeposted onPosted 30+ Days Agojob requisition idR65624Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewMotorola Solutions is a world leader in the field of professional mobile mission critical communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.Job Description​The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.The CSM manages government contracts with responsibility for successful delivery of service products for local government customers in the state of Georgia.Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals.Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams.Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.There is a major emphasis on developing customer relationships that will position Motorola Solutions for Service growth throughout the designated customer base.Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.Work with customers to discuss concerns and drive corrective actions to closure.Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.Ensure that customers receive appropriate and timely reporting as required by the Services Contract.Manage sub-contractors’ deliverables and adherence to agreed scope and outcomes.Manage product quality issues as needed (FSB’S / MTN’s)Engage as needed in the case management process to ensure proper service deliveryAssist partners, vendors, and customers as needed with payment and billing issuesIdentify and implement areas for improvement to ensure improved service quality and best practice deliveryEnsure all operational documentation remain up to date and relevantManage third party vendorsManage contract change managementWork with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests.Gather and provide Booking Packages to SCSO for contract loadingWork closely with the Motorola Solutions Program Manager (PM) to provide a smooth transition from project implementation...

Want jobs like this matched to you?

Swoopd scores fresh postings against your résumé so you only see the matches that matter.

Get started free