Bilingual Customer Service Representative

Skip to main content Bilingual Customer Service Representative Back to Search Apply Now Job Details Career area Position Type Location Corporate-CO, Miami, FL 33166, United States Job ID 11889 Share Facebook X LinkedIn Email Apply Corporate-CO, Miami, Florida, 33166, United States Join Our Team and Make a Difference Every DayAre you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail‑oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members.In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued. What You’ll DoAs a vital member of our customer service team, you will:Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care.Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.Document all patient interactions, including actions taken and outcomes.Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes.Coordinate transportation services for patients who need support getting to appointments.Communicate with medical centers, departments, and offices to gather necessary patient information.Connect potential new members to the Marketing Agency and maintain accurate prospect records.Take and route messages for physicians and support departments.Update patient personal information to ensure accurate records.Conduct outbound appointment confirmation calls to help patients stay on track with their care.Why You’ll Love Working with UsYou’ll join a team that truly makes a difference—providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose. What We’re Looking ForA compassionate communicator who can make callers feel supported and respected.A patient problem-solver with excellent listening skills.Someone who thrives in a fast-paced, team‑oriented environment.A professional who takes pride in accuracy, reliability, and creating positive experiences.Professional with at least one year of experience in customer service or a related role.Language RequirementsFluent in English and SpanishYou’ll be helping a diverse community—your bilingual skills will make a real impact!EducationHigh School Diploma or equivalent required. Apply Join our Talent Network We’re always looking for great people to provide the best possible care to our Leon Medical Center patients. With such a diverse range of jobs and professional challenges, LEON is a place where your passion and the desire to achieve really can transform lives. If you don’t see an active job posting in the area of your expertise, we warmly invite you to join our Talent Community. Join Now