Senior Director, Sales - Customer Service AI

No longer listed
Orby
Palo Alto, CA$321k–$442kPosted May 9, 2026
Skip to main contentWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Read Full Privacy MessageDeclineAccept CookiesCareers HomeSign InSenior Director, Sales - Customer Service AI page is loadedSenior Director, Sales - Customer Service AIApplylocationsUSA - CA - Palo AltoUSA - NY - New Yorktime typeFull timeposted onPosted 26 Days Agojob requisition idJR101053Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.    Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.    As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   Job Description: About the RoleThis is a newly formed sales role within a dedicated overlay team, purpose-built to accelerate growth for Uniphore Customer Service AI (CSAI) — our flagship suite of AI agents that transforms how enterprises deliver customer experiences at scale. This team operates alongside the existing field sales organization, with a focused mandate to drive pipeline, develop strategic accounts, and close enterprise deals specifically within the CSAI solution set. In addition to your overlay responsibilities, you will carry and own a direct book of business, running full-cycle deals independently from prospecting through close. This is a ground-floor opportunity to help build something new — ideal for a commercially driven sales leader who thrives at the intersection of enterprise relationships, consultative selling, and cutting-edge contact center AI.Locations: Palo Alto, CA or New York CityWhat You'll Do• Drive pipeline generation and enterprise deal closure for Uniphore Customer Service AI, including the Conversation Insights Agent, Real-time Guidance Agent, Communication Recording Agent, and Self-Service Agent.• Partner with the existing field sales team in an overlay capacity, providing deep CSAI solution expertise to accelerate and close strategic opportunities.• Own a direct territory and book of business, managing the full sales cycle independently — from prospecting and qualification through negotiation and close.• Build deep, trusted relationships with senior stakeholders across the customer organization — including CX leaders, Contact Center Operations leaders, CIOs, and CDOs.• Understand each customer's service delivery challenges, operational metrics, and AI readiness to position Uniphore CSAI as a measurable transformation lever.• Collaborate cross-functionally with Sales Engineering, Customer Success, Product, and Executive Leadership to deliver tailored, outcome-focused solutions.• Develop and manage multi-stakeholder account plans with clear paths to expansion across the Uniphore Customer Service AI product suite.• Forecast accurately and maintain a healthy,...

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