Associate Customer Success Manager

Skip to main contentWe use cookies to make the safest and most effective website possible.DeclineAccept CookiesJoin Us In Transforming Healthcare CommunicationsSign InAssociate Customer Success Manager page is loadedAssociate Customer Success ManagerApplylocationsHybrid - Mexico City, Mexicotime typeFull timeposted onPosted 30+ Days Agojob requisition idR003249TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.The Associate CSM will support the Customer Success team by assisting with/ managing child accounts of large enterprise customers, providing coverage/supporting midmarket and high volume CSMs with their portfolios, and at times possibly their own portfolio of smaller accounts.  You’ll work alongside Senior CSMs to ensure customers achieve their goals with TigerConnect, focusing on customer retention, adoption, and satisfaction. This position is perfect for someone eager to grow their career in customer success while contributing to meaningful outcomes in healthcare technology.  This role provides hands-on exposure to account management, customer relationship building, and proactive planning in a healthcare-focused SaaS environment.  What You’ll Be Doing:Serve as the primary contact for a portfolio of enterprise sub-accounts and mid-sized customers, building trusted relationships with stakeholders across clinical, IT, and end-user teams.Conduct regular check-ins and success meetings to understand customer goals, ensure satisfaction, and maintain detailed account records in platforms like Salesforce or Gainsight.Support Senior CSMs by managing deliverables, preparing Business Value Review materials, and handling operational tasks for strategic accounts.Collaborate with customers and Senior CSMs to build and execute measurable success plans, monitoring progress and escalating risks as needed.Drive product adoption by conducting onboarding for smaller accounts and delivering customized training resources to optimize usage and workflows.Identify underutilized features and proactively recommend ways for customers to gain more value from the platform.Serve as the first line of support for account-related issues, coordinating resolutions and mitigating churn risk through early detection of at-risk accounts.Partner on renewal prep and expansion strategies by gathering usage metrics, demonstrating ROI, and identifying upsell opportunities.Share customer insights with internal teams to inform product improvements, marketing efforts, and overall customer experience.Contribute to customer advocacy efforts through the creation of case studies, best-practice content, and participation in cross-functional planning. What You Bring:  Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent experience.  2+ years in customer success, account management, or a related field, preferably in SaaS or healthcare technology. Familiarity with clinical workflows, healthcare IT environments, or HIPAA compliance is a plus. Comfort working with SaaS platforms and customer success tools like Salesforce, Gainsight, or similar. Ability to analyze usage data...