Project Coordinator
Validately
Ontario, Canada · Remote · British Columbia, CanadaPosted Jun 19, 2026
Skip to main contentThis website uses technologies such as cookies to enable essential website functionality and, with your consent, to enhance your experience and analyze site traffic. Denying consent may make some related features unavailable.Select “Accept Cookies” to give your consent, or choose “Decline” or ignore this notice to continue without accepting non-essential technologies.To learn more, please see UserTesting’s Privacy Policy.Read Full Privacy MessageDeclineAccept CookiesEnglishSign InProject Coordinator page is loadedProject CoordinatorApplyremote typeRemotelocationsRemote - British ColumbiaRemote - Ontariotime typeFull timeposted onPosted 30+ Days Agojob requisition idR-101206We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let’s build experiences people love—together.The OpportunityAt UserTesting, we help organizations create experiences people love. Through our User Interviews business, we connect teams with the right participants so they can gather meaningful insights and make confident, customer-led decisions.As a Project Coordinator, you’ll support the successful execution of customer research projects by coordinating participant recruitment and managing incoming project requests through our platform. You’ll review and launch recruitment requests, monitor study progress, and communicate updates to customers to ensure research projects run smoothly.This position is Monday–Friday 12:00PM - 9:00PM ET/ 9:00AM–6:00PM PT. In this role, you'll support customers and active research projects during afternoon and evening business hours, helping ensure timely project launches, participant recruitment, and responsive customer communication.This role is ideal for someone who thrives in fast-paced, high-volume environments, enjoys managing a large volume of concurrent requests (often 20–50+ at a time), and is motivated by delivering seamless customer experiences. Your work directly supports the quality of insights our customers rely on to build better products and experiences.ResponsibilitiesReview and QA customer-submitted research requests to ensure they are ready for recruitmentLaunch and coordinate participant recruitment through the User Interviews platformManage a high volume of active recruitment requests simultaneously, consistently meeting launch timelinesMonitor recruitment progress and proactively flag potential issues or delaysCommunicate project updates, timelines, and recommendations to customers through Zendesk email and live chatRespond to a high volume of incoming customer tickets and requests with clarity, empathy, and efficiencyAbility to manage concurrent conversations while maintaining quality and response speedServe as a product expert by staying current on platform features and best practicesCollaborate with cross-functional teams to resolve issues and ensure smooth project executionAssist with queue coverage, ensuring timely responses and SLA adherenceIdentify opportunities to improve internal workflows and customer experienceRequirements1+ year of experience in a customer-facing or operations role (e.g., customer support, service delivery, project coordination, or similar)Availability to work a...