Technical Product Owner (Cloud-Native Insurance Platforms) - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Technical Product Owner to join a cloud-native insurance platform engineering team supporting digital and embedded insurance solutions. This role is suited to an individual with strong expertise in long-term life and funeral insurance systems, product ownership, and modern software delivery practices. The successful candidate will act as the bridge between business objectives and engineering execution, translating complex insurance requirements into actionable user stories and technical specifications. Working within an agile environment, they will collaborate with architects, engineers, compliance stakeholders, and business teams to deliver secure, scalable, and resilient AWS-based platforms aligned to South African regulatory requirements and customer-centric outcomes. ## What you’ll do ## * Own, manage, prioritise, and continuously refine the product backlog based on business value, technical feasibility, and architectural considerations. * Define user journeys and system requirements for life and funeral insurance products, including premium collection, waiting periods, beneficiary management, and claims processing. * Ensure product features, data handling practices, and customer journeys comply with South African regulatory frameworks, including Twin Peaks requirements, while embedding Treating Customers Fairly (TCF) principles. * Translate business requirements into detailed user stories, acceptance criteria, workflows, API specifications, and delivery-ready artefacts. * Design and optimise automated claims and policy administration processes, including beneficiary verification, reinsurance coordination, and suspicious claims handling. * Collaborate closely with architects and engineering teams to align product features with AWS cloud-native microservices architecture and DevSecOps practices. * Participate in Agile and SAFe ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives. * Build strong partnerships with business, compliance, and technical stakeholders to drive transparent planning, prioritisation, and delivery. * Use AI-assisted tools to support requirements gathering, documentation, acceptance criteria creation, and process optimisation while applying appropriate validation and governance. * Support continuous improvement initiatives that enhance product quality, delivery effectiveness, and customer experience. ## Who you are ## * Experienced Product Owner, Product Manager, or Technical Business Analyst with a minimum of 8 years of relevant experience and 3-5 years in product ownership within software engineering environments. * Strong subject matter expertise across life and funeral insurance products, policy administration, premium collection, waiting periods, beneficiary verification, and claims payout processes. * Demonstrated experience...