Customer Experience Management Intern

Home-Jobs home page-Customer Experience Management InternCustomer Experience Management InternDepartment: InternshipsLocation: AmsterdamApply for thisAbout FirstyAt Firsty, we’re on a mission to blow up the boring world of international roaming and become the first telecom provider people actually love. Founded by two Adyen alumni with innovation in their DNA, we’re backed by investors with serious industry know-how and a powerful network. Our buzzing office in the heart of Amsterdam is where creativity, ownership, and fun come together every day.The RoleFirsty gets a few hundred thousand people online around the world, mostly through eSIMs, and we're growing fast through deals with much bigger companies. When something goes wrong for a customer, support is where they land. It's the realest view of the product there is. We want someone to spend six months owning a piece of that experience and making it better. But you'll start by living it.What You’ll DoThe first couple of months, you're on support: real customers, real problems, through Intercom. This is the actual job at the start, and it's deliberate. It's hard to improve something you've only read about in a dashboard, and after two months of this you'll know our customers better than most of the company does. That knowledge is the whole point.From there it gets more interesting. You'll pick up projects that fit what you're studying, things like:Finding the parts of support that annoy people most, and fixing themSetting up reporting so the team can actually see what's happeningProactive support: solving problems before customers even notice themDigging through thousands of conversations for patterns worth acting onMaking sure what customers tell us gets back to the people who can change the productBy the end you'll have something rare for a student: proof you can start from a pile of customer complaints and end up with things that measurably work better. That's what CX and product teams actually hire for.WHO YOU AREYou'd fit well if you're studying something vaguely relevant (business, comms, CX, data, we're not picky), you write clearly in English, and you're the kind of person who's actually curious why customers do what they do. Dutch is handy. Knowing your way around data helps. Experience, we don't need.Sound like you?Why Firsty?You will work directly with our team, and your insights will shape big decisionsLearn fast in a dynamic startup where your impact is visible from day oneEnjoy flexible working hours and the freedom to experimentFree lunch and breakfast to keep you fueledRegular team events to keep things funCompetitive internship allowance of €400 per monthA company culture where your proactive mindset matters more than your experienceIf this sounds like the perfect opportunity for you, we’d love to meet you.Apply for thisDownload App