Customer Success Specialist - Merchant Onboarding

التخطي إلى المحتوى الرئيسي Customer Success Specialist – Merchant Onboarding autobia | أوتوبيا الرياض الرياض السعودية التقدم Customer Success Specialist – Merchant Onboarding autobia | أوتوبيا الرياض الرياض السعودية قبل ‏‏٢‏ أيام‏ أكثر من ٢٠٠ متقدم معرفة من قامت شركة autobia | أوتوبيا بتعيينه التقدم حفظ الإبلاغ عن هذه الوظيفة We are looking for a Customer Success Specialist – Merchant Onboarding to join the Autobia team. This role is responsible for guiding newly joined merchants through their first steps on the platform, ensuring they reach full activation as quickly as possible through hands-on training, proactive follow-up, and the removal of early barriers to getting started.Key Responsibilities:Welcome new merchants and conduct a comprehensive onboarding session covering the platform, ordering process, and available support channelsMonitor each merchant's performance throughout their first 90 days, conducting periodic assessments of their engagement and activity levels on the platformTrack merchant activity regularly during the early weeks and flag any signs of disengagementProactively reach out when activity drops or a first order has not yet been placedIdentify merchants facing difficulties and escalate to the relevant team at the right timeMaintain accurate and up-to-date records in the CRMCollect merchant feedback on the onboarding experience and share insights with the team leadRequirementsBachelor's degree in Business, Communications, or a related field1–3 years of experience in this or a similar roleStrong communication skills with a people-first, professional approachFamiliarity with CRM systemsArabic fluency required; English is a plusPersonal SkillsExcellent communication skills with the ability to build lasting, positive relationshipsPatience and professionalism when dealing with diverse personalitiesProactive mindset — takes initiative without waiting to be directedStrong time management and the ability to handle a high volume of accounts simultaneouslyAnalytical instinct to read customer behavior and identify risks earlyCollaborative spirit with the ability to work across multiple teams (sales, support, and operations)Adaptability and comfort working in a fast-paced, evolving environment Show more Show less مستوى الأقدمية مستوى المبتدئين نوع التوظيف دوام كامل المجالات منصات الأسواق على الإنترنت تزيد الترشيحات من فرصك في الوصول لمقابلة الوظيفة في شركة autobia | أوتوبيا، إلى الضعف عرض الأشخاص الذين تعرفهم احصل على إشعارات بشأن وظائف ⁦⁩‏Customer Success Specialist‏⁦⁩ في ⁦⁩‏الرياض الرياض السعودية‏. قم بتسجيل الدخول لإنشاء تنبيه وظائف وظائف مشابهة Sales - Assisted onboarding specialist Sales - Assisted onboarding specialist HALA الرياض الرياض السعودية قبل ‏‏٢‏ أيام‏ Customer Success Specialist – Retention Customer Success Specialist – Retention autobia | أوتوبيا الرياض الرياض السعودية ...