Front office opérator M/F

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Front office opérator M/FVoltijdsBeschrijving van het bedrijfAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.FunctieomschrijvingFinaliteit van de functieDe Front Office beheerder beheert alle klantoproepen en onderneemt proactieve acties voor klanttevredenheid. Hij/zij beheerst de processen en informatiesystemen waarmee informatie van interne of externe klanten wordt verzameld, geanalyseerd en gesynthetiseerd. Hoofdtaken - De klant telefonisch welkom heten - De aard van de klantvraag kwalificeren - Schriftelijke verzoeken behandelen (e-mails, enz.) - De klant beantwoorden, begrijpen en adviseren door de informatiesystemen te raadplegen - Diagnoses stellen en technische interventies van het eerste niveau uitvoeren voor het volledige assortiment producten en software en, indien nodig, een technicusinterventie plannen - De informatiesystemen bijwerken met de geboden oplossing (afsluiten van de activiteit met de juiste status) - Installaties van nieuwe producten en software met klanten plannen - Preventief onderhoud van machines met klanten plannen - De routes en dagelijkse planning van technici beheren Contactpersonen- Intern: Alle diensten van het bedrijf - Extern: Klanten Vereiste competenties en kwaliteiten - Tweetalig (NL/GB of FR) - Beheersing van IT-tools - Luister- en parafraseervaardigheden - Analytisch vermogen - Klantgerichtheid, nauwkeurigheid, organisatievermogen, flexibiliteit bij veranderingen, klanttevredenheidAanvullende informatieRewards & Benefits  Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  Smart Work at Quadient  At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient   Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any...