Associate, Software Production Management & Reliability Engineering

Role Overview The Real-Time Market Data (RTMD) team is responsible for operating and supporting the firm's mission-critical market data infrastructure that powers electronic trading, risk management, and front-office applications globally. This position is primarily supports North American trading and 24-hour market data platforms, while providing secondary support for Asia-Pacific exchanges and market data services. The successful candidate will be responsible for proactively monitoring real-time market data systems, managing production incidents, supporting business users, and driving operational excellence through AI-enabled workflows and automation. The ideal candidate possesses a strong ownership mentality, excellent communication skills, and the ability to identify and resolve issues before they impact users or trading activities. Key Responsibilities * Perform proactive real-time monitoring of mission-critical market data systems supporting global electronic trading. * Detect potential issues before they become production incidents and take preventative actions to minimize business impact. * Act as the primary operational interface for Trading, Technology, Infrastructure teams, and external vendors. * Investigate, troubleshoot, and resolve production issues independently with minimal escalation to Engineering teams. * Provide technical support for real-time market data services, applications, and distribution platforms. * Manage production incidents from identification through resolution and post-incident review. * Leverage AI tools and technologies to improve troubleshooting, operational efficiency, documentation, knowledge management, and incident response. * Identify automation opportunities and drive operational improvement initiatives. * Support exchange initiatives, market structure changes, weekend testing, production deployments, and disaster recovery exercises. * Develop and maintain operational procedures, runbooks, monitoring standards, and knowledge repositories. * Continuously improve platform reliability, operational controls, and service quality. Skills Required * Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent. * 3+ years of experience in Production Management, Application Support, Technical Operations, Site Reliability Engineering (SRE), or related disciplines. * Strong experience supporting mission-critical production environments. * Demonstrated experience utilizing AI tools, AI-assisted workflows, Generative AI platforms, or operational automation solutions to improve productivity and operational effectiveness. * Strong knowledge of Unix/Linux operating systems and troubleshooting. Good understanding of networking fundamentals:TCP/IP,,UDPMulticast * Network diagnostics and troubleshooting * Experience supporting end users and managing production incidents in a time-sensitive environment. * Excellent verbal and written communication skills. * Strong analytical skills with a proactive and ownership-driven mindset. * Ability to effectively manage multiple priorities in a fast-paced trading environment. Skills Desired * Perl and or Python scripting experience. * Experience with market data systems, exchange connectivity, or electronic trading platforms. * Knowledge of monitoring and observability platforms such as Splunk, Grafana, Geneos, or similar tools. * Experience developing AI-powered operational tools, bots, agents, or workflow automation solutions. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's...