Customer Service Agent (Maternity Cover)
Company Profile
A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is the global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. With annual sales of $15billion and more than 47,000 associates, Ecolab delivers comprehensive solutions, data-driven insights, and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets in more than 170 countries around the world.
Our associates have spoken and recognised outstanding employee experience. When you join Ecolab, you’re not only contributing to a company that’s making a global impact—you’re also becoming part of a team dedicated to fostering outstanding workplaces for all our associate
The Role
Join our dynamic Customer Service team at Ecolab Greece as a Customer Service Agent (B2B), based at our Headquarters in Chalandri, Attica. This is a fixed-term maternity cover opportunity for approximately a year and a half. In this key frontline role, you will use your high energy, strong communication skills, and customer‑centric mindset to support our clients and help them gain maximum value from Ecolab’s solutions. As a team, we are committed to delivering excellent service and continuously striving to exceed our customer satisfaction goals.
In this position, you will be responsible for processing orders in SAP, managing customer inquiries, registering complaints, and supporting delivery‑related requests. On a daily basis, you will typically handle around 40 inbound calls from customers and field sales associates, ensuring each interaction is handled with professionalism and a focus on building strong internal and external relationships.
What You Will Do
Key responsibilities include:
Manage inbound customer inquiries via phone and email promptly, courteously, and in line with service-level expectations
Place and process customer orders accurately, monitor order progress, and proactively communicate updates or issues
Address customer requests and questions, providing clear information and solutions while ensuring a positive customer experience
Liaise with internal teams (e.g., Sales) and external partners (e.g., 3PL providers) to ensure timely and accurate responses to customer needs
Support achievement of team KPIs and ensure compliance with all internal procedures and external audit requirements
Deliver reliable customer service across assigned product or customer groups, and provide backup support in other operational areas such as customer returns, equipment on loan or rental, export processes, reporting and billing
Qualifications & Skills
University Degree in Business Administration or a relevant field
Previous experience in B2B Customer Service, ideally within a multinational environment
Hands-on experience with SAP
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent command of the English language, both written and verbal
Experience using a multi‑line telephone system in a customer-facing role
Ability to interact professionally with others and work independently in a fast-paced environment
Strong interpersonal and communication skills, with the ability to interact professionally at all levels, combined with effective problem‑solving abilities and a customer‑focused mindset
Ability to work independently and adapt to a fast‑paced environment, supported by strong organizational skills and the capacity to prioritize tasks and meet deadlines.
What’s in it For You
Excellent, team based working environment
Continuous training so that you soon become a real expert in what you do
Competitive compensation & full benefits package (bonus, monthly meal allowance (meal card), private health insurance for employee & family members, employee pension savings plan, free Ecolab products, Employee Assistance Program etc.)
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance.
All applications will be treated with confidentiality.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.