Manager of Medicare & ACA

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Manager of Medicare & ACA Department: Life & Health Location: Buffalo, NY START YOUR APPLICATION About Sheridan Benefits, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele�from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry. Position Overview: We are seeking an experienced and results-driven Manager of Medicare & ACA to lead our Medicare and Individual Market team while supporting the continued growth of our health insurance business. This role is responsible for leading and developing a high-performing team, overseeing client enrollment activities, ensuring regulatory compliance, and driving community outreach and business development initiatives. The ideal candidate is a knowledgeable leader with deep expertise in Medicare and Affordable Care Act (ACA) products, strong leadership skills, and a passion for delivering exceptional client service. This position plays a key role in supporting team performance, operational excellence, regulatory compliance, and continued business growth. Work Arrangement: This is a full-time position reporting to our office located in Williamsville, NY. Professional Responsibilities: Lead, coach, mentor, and develop the Medicare & ACA team, including recruiting, onboarding, training, performance management, and professional development. Support client enrollment activities by assisting with Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace, Child Health Plus, Essential Plan, and other Individual Market plan selections as needed. Oversee team performance by monitoring sales activity, enrollment metrics, reporting, and productivity while identifying opportunities for continuous improvement. Review commission reporting, validate sales activity, and partner with internal teams to resolve discrepancies and ensure accurate compensation. Develop and execute community outreach, networking, and referral strategies to generate new business opportunities and expand market presence. Build and maintain strong relationships with insurance carriers, FMOs, community organizations, and referral partners while coordinating product training and educational opportunities. Ensure compliance with CMS guidelines, HIPAA requirements, state and federal regulations, and company policies through ongoing oversight, audits, and team education. Maintain expertise in Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace plans, Child Health Plus, Essential Plan, and other Individual Market products to support clients and team members. Collaborate with agency leadership to develop sales strategies, improve operational processes, and support business growth initiatives. Maintain accurate documentation and reporting within CRM, enrollment, and agency management systems. Stay informed on regulatory changes, carrier updates, product enhancements, and industry best practices through ongoing professional development. Qualifications and Requirements: 3+ years of experience in Medicare, ACA, or Individual Market health insurance...