Sales Operations Specialist

Skip to main contentCareers at F5Sign InSales Operations Specialist page is loadedSales Operations SpecialistApplyremote typeHybridlocationsAddlestonetime typeFull timeposted onPosted Yesterdayjob requisition idRP1038158At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Position SummaryThe Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.Primary Responsibilities Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.Order processing of Purchase Orders and resolving order issues.Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.Monitor and maintain assigned program(s) (e.g. Traffix, Websafe, VE Subscriptions, etc.)Provide communication and education on current processes and best practices.Answer pre and post sales questions from Channel and F5 sales teams.Research inquiries and assist internal and external customers.Coordinating expedite requests and escalations.Ensure the integrity of the Salesforce data.Identifies and implements process improvements to support business operationsPerforms other related duties as assigned.The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Knowledge, Skills and Abilities Must be detailed oriented with a proven ability to multi-taskEffective communication, both in written and verbal form, to interact with cross functional teams and departmentsMust be a self-starter and effective time managerPassion for customer experience and exceeding expectationsProven ability to collaborate in a team environment.Understanding of sales processes, order administration processes, etc.Good interpersonal and training skillsBasic Project ManagementStrong interest in identifying process improvement opportunities that support the key business operationsIntermediate Experience with Salesforce and OracleAbility to work independently in a dynamic fast paced environment, with minimal supervisionExhibits professional work behavior and positive attitude.Comfortable interacting with Sales leaders.English and any European language is a plusQualificationsBA/BS degree1+ years of Sales Support experience preferredPreviously worked in a high-tech environment is highly desirableProficient in Microsoft Outlook, Word, PowerPoint and ExcelSalesforce experience, preferred but not requiredPhysical Demands and Work EnvironmentDuties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.Duties may require being on call...