Billing Service Lead - Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a highly experienced individual to take on the role of Service Owner for enterprise-scale billing applications. This position is responsible for ensuring reliable, accurate, and timely billing service delivery while acting as the primary interface between business stakeholders, billing operations teams, Amdocs, and external partners. The role focuses on service performance, SLA adherence, incident governance, revenue protection, and continuous enhancement of billing platforms. ## What you’ll do * Act as the primary service owner for billing applications and a key liaison between business stakeholders, operations teams, and vendors. * Own end-to-end service governance, ensuring timely resolution of escalations and alignment with business priorities. * Monitor service performance, stability, and SLA adherence for billing platforms. * Oversee execution of critical billing processes including bill runs, invoice generation, payment processing, SAP file generation, and financial cycle activities (EOD/EOM). * Lead communication for incidents, planned changes, and major service impacts. * Conduct Post Incident Reviews (PIRs) and drive root cause analysis with corrective actions. * Manage revenue-impacting and customer-impacting incidents through stakeholder coordination and escalation ownership. * Evaluate the impact of application changes, releases, and cloud transformation initiatives. * Collaborate with upstream and downstream application teams to ensure seamless customer journey outcomes. * Support audit, compliance, and governance requirements for billing services. * Drive continuous service improvement focused on stability, automation, operational efficiency, and customer experience. * Coordinate with cross-functional teams including Finance, SAP, CRM, Ordering, and Digital to ensure effective service delivery. ## Who you are * Extensive experience (circa 14+ years) in telecom billing with strong expertise in enterprise-scale billing systems. * In-depth knowledge of Amdocs billing platform and core telecom processes such as rating, charging, invoicing, payments, and revenue management. * Strong understanding of telecom BSS ecosystem and ordering domain processes. * Proven expertise in managing application integrations and assessing upstream/downstream dependencies. * Solid knowledge of cloud technologies and modern billing platform transformations. * Experience working with digital commerce, marketplace platforms, and customer-facing applications. * Strong understanding of incident, problem, change, and service management practices. * Ability to translate business challenges into technical solutions and drive resolution through support teams and vendors. * Hands-on experience in troubleshooting, including application logs, performance diagnostics, and SQL-based analysis. * Excellent communication, stakeholder...