Citi Commercial Bank - Relationship Associate – AVP

Citi is looking for a Senior Relationship Associate to play a central role in managing and deepening client relationships across a global banking network. In this position, you will work closely with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met — directly shaping the experience clients have with Citi. This is a high-impact role where your ability to manage complex, multi-stakeholder situations translates into measurable outcomes for clients and the business. # Responsibilities * Serve as a primary point of contact for client networks and internal operational teams, managing escalations and resolving issues efficiently to maintain service continuity. * Lead the timely completion of Know Your Client (KYC) and other regulatory requirements, collaborating with Relationship Managers and product partners to meet compliance deadlines. * Support client onboarding for new relationships and subsidiaries, coordinating credit set-ups and ensuring all initial documentation is completed accurately. * Coordinate credit requests and approvals across Citi's global network, partnering with credit administration to keep all credit documentation — including FX, derivatives, loans, and letters of credit — current and accurate. * Engage with product partners and global coverage teams to identify revenue opportunities and match relevant products to client needs. * Monitor credit line usage and participate in annual client reviews alongside Independent Risk teams to maintain a clear and up-to-date view of client risk exposure. * Maintain accurate client legal and marketing hierarchies, and ensure periodic client support discussions are documented to the required standard. * Apply sound judgement when assessing business decisions, upholding regulatory compliance, ethical standards, and transparent reporting of any control issues. # Required Qualifications & Skills * 5 to 8 years of relevant experience in client relationship management, banking, or a related financial services function. * Demonstrated ability to manage multiple complex, time-sensitive priorities across cross-functional and global teams. * Working knowledge of KYC, credit documentation, and regulatory compliance processes within a banking environment. * Strong analytical skills with the ability to assess and act on dynamic information from multiple sources to support sound business decisions. * Clear and effective communication skills, with the ability to engage confidently with clients, senior stakeholders, and internal partners. * Bachelor's degree or university-level qualification, or equivalent professional experience. # What We Offer At Citi, you will join a team where your contributions shape real client outcomes across a global network. This role offers the opportunity to develop deep expertise in relationship banking while working alongside experienced professionals in a performance-driven, collaborative environment. * A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility without losing the benefits of in-person collaboration. * Exposure to Citi's global client network and the opportunity to build expertise across multiple products and markets. * Structured learning and development opportunities to support your continued professional growth in financial services. * Wellbeing support and resources designed to help you perform at your best inside and outside of work. * A competitive compensation and benefits package that recognises the impact you bring to the team and your clients. * A collaborative, high-performing team environment where your judgement, initiative, and client focus are genuinely valued. Apply now to bring your relationship banking expertise to a global role where your work directly shapes the client experience at...