Strategic Customer Success Manager

Skip to main content Strategic Customer Success Manager Clarium United States Apply Join or sign in to find your next job Join to apply for the Strategic Customer Success Manager role at Clarium Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Strategic Customer Success Manager Clarium United States 1 month ago Over 200 applicants See who Clarium has hired for this role Apply Join or sign in to find your next job Join to apply for the Strategic Customer Success Manager role at Clarium Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Why ClariumThe healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.The OpportunityWe are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform.This role is ideal for someone who thrives in building trusted partnerships, driving user adoption at the ground level, and guiding customers toward measurable business outcomes. The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer’s journey is seamless, impactful, and valuable. Each CSM owns their portfolio end-to-end — serving as the executive-level strategic advisor while staying hands-on with day-to-day account health, adoption, and execution.What You’ll DoAccount LeadershipDrive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account healthBuild relationships across operational, managerial, and executive stakeholders, engaging Clarium...