Technical Support Engineer

Technical Support Engineer | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsTechnical Support EngineerUnited States, North Carolina, Charlotte +3 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200042373Date postedJul 09, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionTechnical SupportDisciplineTechnical Support EngineeringRole typeIndividual ContributorEmployment typeFull-TimeOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.The Microsoft Customer Service and Support team is looking for Customer Service Engineers who can handle complex customer issues and help them achieve their digital transformation goals. This role requires passion, technical skills, and problem-solving abilities. It also offers a chance to grow your career and join a distinguished team of experts.We seek out people who:1. Passion for technology and continuous learning.2. Thrive in dynamic, high stress environments.3. Are eager to collaborate and build strong relationships.4. Can see a problem from many angles.5. Embracing multicultural environmentsThe Role Focus areas:1. Deliver high-quality customer and partner experience (CPE) through timely response and resolution.2. Collaborate with global peers, stakeholders, account managers, product group to resolve the customer’s issue in the most efficient way.3. Achieve career growth and professional development through individual and team readiness.4. Contribute to the efficiency and effectiveness of the business through excellence in execution.5. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms, and products.6. Represent Microsoft as a trusted advisor to Microsoft customers. This is a role for self-directed learners who treat an unfamiliar product as a problem to be solved rather than a gap to be feared. You the kind of engineer who isn’t satisfied until you’ve reproduced the customer’s issue yourself, end to end, and understood why it broke. Deep expertise is welcome and valued; what’s essential is the curiosity and drive to keep building new expertise, fast, on your own initiative.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesResponse & Resolution (under ambiguity)•         Own, triage, and drive resolution of customer cases on newly launched...