About the team
Turo's marketplace grows when hosts succeed. This regional team moves fast, values ownership, and believes the best insights come from being close to hosts. You'll get exposure to strategic planning, data, and cross-functional execution.
This role sits at the intersection of program execution and host engagement: you'll run the programs and spaces that bring hosts together, help them learn from each other, and deepen their connection to Turo's mission.If you're someone who builds before they're asked to, already uses AI to move faster, and gets energy from working directly with people, this role is worth reading carefully.
This isn't a narrowly defined role. You'll start with community and host engagement, but there's a clear path into broader supply programs, including host quality and performance. We care about finding the right person more than fitting them into a fixed box.
What you will do
Own and operate Turo's host community presence online, managing discussions, content cadence, and engagement across the Australia region
Run regular host engagement events on Zoom, and organise our annual community event calendar
Manage relationships with some of our largest and highest-potential hosts in the region, serving as their primary point of contact and ensuring they have what they need to be great Turo hosts
Monitor host quality signals including ratings, cancellation rates and qualitative guest feedback; use data and host tiering to identify what separates top performers and how to raise the floor across the region
Identify inefficient processes in how we manage and engage hosts, and build automations or workflows to address them
Gather qualitative feedback from hosts to complement quantitative data, and synthesize both into clear, actionable insights shared with your manager and cross-functional partners
Work closely with our Product Marketing Managers to ensure new product rollouts land clearly with hosts, and partner with Australia Marketing on local initiatives
Execute assigned workstreams with initiative, managing tasks and timelines in Asana and keeping project documentation current
Your Profile
Strong verbal and written communication; you can simplify complexity and write & speak with warmth and clarity
Comfortable facilitating a Zoom, holding a conversation with a large host, and running a structured program, sometimes all in the same day
You build with AI: you're already using Claude, ChatGPT, or similar as a core part of how you work, and you reach for Zapier, Make, or no-code tools to automate the repetitive stuff before asking anyone for help.A portfolio of automations, side projects, or AI-assisted workflows is genuinely interesting to us
Comfortable interpreting dashboards and standard reports to guide prioritization; an eye for quality metrics and what drives host performance is a plus
Organized and dependable: excellent follow-through, attention to detail, and ability to manage multiple workstreams with minimal hand-holding
Demonstrates Turo's values through work product and in how you show up with teammates and hosts
1-2 years in customer success, community management, program coordination, or a related field
Familiarity with CRM or data dashboards (Salesforce, Tableau, Domo) a plus
Some exposure to SQL is a plus
Bachelor degree or equivalent experience preferred
For this role, the target base salary range in Sydney is $,72,000-$90,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.
Turo Recruiting Scam Alert:
We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com. Candidates can also report suspicious activity to the FTC or other appropriate authorities.
Turo AI Policy:
Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.