Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow Full-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Required in OfficeCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionThis is a high-impact opportunity to work at the intersection of executive engagement, sales, and customer insight within one of ServiceNow's most strategically important and high-growth business units. As Senior Manager, Customer Engagement Strategy & Operations, you will support efforts for the Moveworks executive  team in their most strategic customer and partner interactions. You will serve as a significant multiplier for executives – driving new business by ensuring every customer touchpoint is purposeful and well-prepared, delivering relevant live product demos to customers, and maintaining the continuity of customer relationships and insights across the full engagement lifecycle. This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA. What You Get To Do In This Role: Drive Executive Customer & Partner Engagement for Moveworks and ServiceNow Triage and prioritize inbound customer meeting requests - ensuring time is protected and spent on the right customers at the right moments in the relationshipProactively partner with Sales, Business Development, and Product teams to identify and bring forward high-impact customer and partner engagement opportunitiesEnsure high-stakes customer meetings are executed flawlessly by preparing talk tracks, aligning with sales on strategic context, stakeholder mapping, and relevant product or other intelligenceOwn demo strategy and delivery for executive customer meetings - partnering with solutions consultants to shape compelling demos that meet customer priorities, preparing the right demo environment, and delivering live product demonstrations to senior customer audienceCraft compelling executive narratives that bridge Moveworks and the ServiceNow product strategy to the specific needs, challenges, and priorities of strategic customers — helping principals tell a story that is both technically credible and commercially resonantSupport evaluation and cultivation of technology partnerships and strategic alliances - helping prepare Principals for partner engagements and ensuring follow-through on key relationship milestonesAttend customer and partner meetings, capture key themes and commitments, and drive clear follow-through across cross-functional teamsSurface and Synthesize Customer and Market SignalsListen closely across engagements to identify recurring themes, friction points, and strategic opportunities — synthesizing them into insights that inform Moveworks from ServiceNow product and GTM prioritiesConnect dots across customer conversations to surface patterns that inform product roadmap priorities Engage cross-functionally on key company prioritiesAct as an internal quarterback when strategic customers bring complex needs or requirements — mobilizing the right teams, driving toward resolution, and managing executive communications with the customer throughoutContribute to cross-functional programs and...