Custom Specialist (with background in logistics and administrative)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Custom Specialist (with background in logistics and administrative)Full-timeCompany DescriptionSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.Job DescriptionPrimary Responsibilities     To ensure the accurate, compliant and timely completion of customs declarations and associated messaging (including import, export and transit movements) in line with UK regulatory requirements and SGS standards.To deliver a responsive, customer-focused service aligned to UK operational requirements, ensuring effective communication, rapid issue resolution and minimal disruption to customer supply chains.To contribute to a high-performing customs brokerage team by applying professional judgement across multiple systems and declaration types, building strong customer relationships, and supporting a collaborative, solution-focused working environment.QualificationsSpecific Responsibilities    At all times, complies with SGS Code of Integrity and Professional Conduct.Complete customs declarations and related messaging (including CDS and NCTS processes) accurately and within required timeframesProcess import, export and transit movements using SGS systems (e.g. eGTA and TransitNet), ensuring all entries and updates are correct and completeReview and validate customer-provided information, ensuring compliance with current customs legislation, transit requirements and SGS proceduresMonitor and manage declaration status and movement progress, taking action where delays, rejections or discrepancies ariseAct as a key point of contact for customers, providing clear, timely updates and managing expectations effectivelyDeliver a high standard of customer service, responding promptly and professionally to all enquiriesApply practical judgement to resolve discrepancies, exceptions and time-critical clearance or transit issuesCommunicate proactively with customers, hauliers and internal stakeholders to minimise delays and disruption to goodsBuild and maintain effective working relationships with customers, understanding their operational requirements and movement flowsWork collaboratively within the team to manage shared workloads across different declaration types and systemsLiaise with internal functions (e.g. finance, operations, customer service) to ensure a coordinated and seamless customer experienceEscalate issues appropriately, ensuring risks relating to compliance, delays or movement control are identified and managedMaintain complete and accurate records and audit trails in line with customs and transit compliance requirementsContinuously develop knowledge of customs regulations, transit procedures, systems and industry best practiceSupport business requirements, including peak periods, live operations and time-critical shipmentsExercise professional judgement in assessing data accuracy, documentation completeness and compliance risk across import, export and transit movementsMake informed decisions when handling discrepancies, rejections, route changes or transit irregularities, referring complex cases where appropriateTake ownership of declarations and movements from initiation through to completion, including follow-up actions where requiredBalance customer service priorities with regulatory and compliance obligationsRespond effectively to time-sensitive or high-priority situations requiring immediate action, particularly in live movement scenariosComply with all SGS policies including Quality, Health & Safety, Environmental and Code of IntegrityAct at all times in accordance with SGS values,...