IT Support Engineer

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link: Privacy Policy Back to all rolesIT Support EngineerSan FranciscoFullTime / IT & Security4.8On Glassdoor (148 reviews)99% would recommend to a friendRead the memo for our $120M Series CMore about life at OwnerApply for this roleAbout OwnerOwner is the AI-native system local business owners use to succeed, starting with restaurants.We’re building the system that replaces the many tools owners use to run their business.It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.Product philosophyMost small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.Using Owner should feel like having a team of great operators, engineers, and marketers working for you.Our visionWe’re starting by helping independent restaurants succeed online.But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.Once we nail the solution for restaurants – we’ll scale it into every other local business type.In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.Read our Series C memo here →Our tractionSince 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.We’ll be scaling even faster in 2026 to keep pace with our customer growth.Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!Why we are looking for youWe're looking for an IT Support Engineer to own the end-to-end technology experience across our San Francisco office, executive team, and warehouse operations. You'll be responsible for ensuring our devices, networks, conference rooms, and operational systems are reliable, secure, and ready to scale. Beyond day-to-day support, you'll build the processes, automation, documentation, and infrastructure that allow a fast-growing company to operate efficiently as we expand. The right person is equally comfortable troubleshooting a critical issue in real time, supporting an executive before an important meeting, and designing scalable systems that eliminate entire categories of future problems.*This role is based in San Francisco on a hybrid schedule (min. three days in our San Francisco Presidio office per week, with regular hands-on time at our South San Francisco warehouse (1-2 days per week), and travel to merchant sites as the work demands.The impact you will haveBe the IT backbone of our San Francisco office. You'll be the person employees and execs rely on to make technology invisible — fast hardware, reliable WiFi, and conference rooms that just work, every time.Enable exec and leadership effectiveness. You'll provide white-glove device and AV support to our leadership team, making sure no board meeting, investor call, or all-hands is ever derailed by tech.Build the...