(Senior) Strategy & Operations Associate (m/f/d)

This website uses cookies to ensure you get the best experience. FORMEL SKIN and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content FORMEL SKIN Share page Facebook X LinkedIn Mail FORMEL SKIN · Operations · Berlin · Hybrid (Senior) Strategy & Operations Associate (m/f/d) Apply for this job At FORMEL SKIN, we're at the forefront of revolutionizing dermatology and reshaping the landscape of healthcare. Our mission is to establish a global online dermatology clinic, making highly effective dermatological treatments easily accessible to all. We've made significant strides, garnering support from some of Europe's most prominent health and consume investors. Notably, in December 2021, we achieved a significant milestone by raising €30 million in Germany's largest health tech Series A round.To date, we've successfully provided nearly one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we're committed to expanding our reach and impact, offering you the opportunity to be part of our exciting journey.As a Strategy & Operations Associate (m/f/d) at FORMEL SKIN, you will play a crucial role in driving operational excellence across our Customer Care and Medical Operations teams. You will take an AI-first approach to deeply analyze operational challenges, build scalable solutions, and improve processes. Over time, you will evolve into owning and scaling operations for new or existing categories, shaping how we deliver care end-to-end.What you’ll be doing● Operational Problem Solving: Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights● AI-First Process Optimization: Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention● Data-Driven Insights: Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements● Category Operations Ownership: Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints● Cross-Functional Execution: Collaborate...