Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Life Sciences Industry
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
We are seeking experienced Application Support Analysts/Engineers to support Regulatory, Patient Safety, and Medical Affairs applications in a regulated Life Sciences environment. The role focuses on incident and service request management, technical triage, and close collaboration with application configuration and support teams to ensure stable, compliant operation of critical business systems.
The ideal candidate will have 3+ years of application support experience and hands-on exposure to at least one Regulatory or Medical Affairs system such as Veeva RIM. Responsibilities are aligned to L2 or L3 support levels depending on experience and technical depth.
L2 Application Support Responsibilities
Primary Focus: Operational support, incident resolution, and business user assistance
Manage and resolve L2 incidents and support requests for Regulatory, Safety, and Medical Affairs applications
Perform initial triage, impact analysis, and functional troubleshooting
Support users with issues related to regulatory submissions, registrations, dossiers, safety workflows, or medical content
Execute standard configuration changes, data corrections, and access updates following approved SOPs
Escalate complex, recurring, or high-impact issues to L3 support teams
Document incidents, resolutions, and knowledge articles using Jira and ServiceNow
Ensure all activities comply with GxP, validated system, and regulatory requirements
L3 Application Support Responsibilities
Primary Focus: Deep technical analysis, complex issue resolution, and system stability
Own and resolve complex L3 incidents, including recurring or cross-system issues
Perform in-depth root-cause analysis across configurations, integrations, and vendor components
Design and implement advanced configurations, fixes, and controlled enhancements
Collaborate with vendors (e.g., Veeva), configuration teams, and validation partners
Support release management, regression testing, and post-deployment validation activities
Provide technical guidance and mentoring to L2 support teams
Support audits, inspections, and CSV activities through strong documentation and evidence
Experience & Skills
Minimum 3+ years of application support experience in Life Sciences
Hands-on experience with at least one Regulatory / Patient Safety / Medical Affairs system
Veeva RIM experience is preferred and a strong advantage
Proficiency in incident, problem, and change management tools (Jira, ServiceNow)
Understanding of regulated processes, system validation, and compliance frameworks
Strong troubleshooting, documentation, and stakeholder communication skills15 years full time education
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Life Sciences Industry
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
We are seeking experienced Application Support Analysts/Engineers to support Regulatory, Patient Safety, and Medical Affairs applications in a regulated Life Sciences environment. The role focuses on incident and service request management, technical triage, and close collaboration with application configuration and support teams to ensure stable, compliant operation of critical business systems.
The ideal candidate will have 3+ years of application support experience and hands-on exposure to at least one Regulatory or Medical Affairs system such as Veeva RIM. Responsibilities are aligned to L2 or L3 support levels depending on experience and technical depth.
L2 Application Support Responsibilities
Primary Focus: Operational support, incident resolution, and business user assistance
Manage and resolve L2 incidents and support requests for Regulatory, Safety, and Medical Affairs applications
Perform initial triage, impact analysis, and functional troubleshooting
Support users with issues related to regulatory submissions, registrations, dossiers, safety workflows, or medical content
Execute standard configuration changes, data corrections, and access updates following approved SOPs
Escalate complex, recurring, or high-impact issues to L3 support teams
Document incidents, resolutions, and knowledge articles using Jira and ServiceNow
Ensure all activities comply with GxP, validated system, and regulatory requirements
L3 Application Support Responsibilities
Primary Focus: Deep technical analysis, complex issue resolution, and system stability
Own and resolve complex L3 incidents, including recurring or cross-system issues
Perform in-depth root-cause analysis across configurations, integrations, and vendor components
Design and implement advanced configurations, fixes, and controlled enhancements
Collaborate with vendors (e.g., Veeva), configuration teams, and validation partners
Support release management, regression testing, and post-deployment validation activities
Provide technical guidance and mentoring to L2 support teams
Support audits, inspections, and CSV activities through strong documentation and evidence
Experience & Skills
Minimum 3+ years of application support experience in Life Sciences
Hands-on experience with at least one Regulatory / Patient Safety / Medical Affairs system
Veeva RIM experience is preferred and a strong advantage
Proficiency in incident, problem, and change management tools (Jira, ServiceNow)
Understanding of regulated processes, system validation, and compliance frameworks
Strong troubleshooting, documentation, and stakeholder communication skills15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.