Director of IT, Security & Infrastructure (d/f/m)

Director of IT, Security & Infrastructure (d/f/m) LocationBerlinEmployment TypeFull timeLocation TypeHybridDepartmentCorporate ITOur story:Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.The opportunity: Taxfix is building something most companies only talk about: a fully agentic infrastructure layer that every team in the company will depend on. And right now, IT is either the foundation that makes that possible — or the bottleneck that slows it down.As our Director of Security & IT, you are the difference between those two outcomes. This is not a traditional IT Director role. You won't be managing tickets or keeping the lights on. You'll be building a platform function from the ground up — one that gives every hybrid human-agent team at Taxfix the speed, security, and confidence to move without friction. Reporting to our Chief People Officer and working closely with our Systems Engineer and cross-functional partners across Engineering, Legal, Finance, and People Ops, you'll define the infrastructure and security foundation that turns our agentic ambitions into reality.The best outcome in this role isn't that IT stays out of the way — it's that IT raises the bar for how the whole organization operates. You'll set standards that others build to, make calls that shape Taxfix's security posture for years, and build the infrastructure layer that our agentic ambitions depend on. This role comes with real authority and real accountability. If you want to be the person who defines what modern IT looks like at a company that's genuinely building the future of work — this is that job.Your responsibilities: Own the vision and roadmap for Taxfix's internal infrastructure and tooling layer, driving the transition from IT as a ticket-resolving function to an internal platform product that enables every hybrid human-agent team to move faster and more securely.Lead and develop the IT team — including helpdesk, systems engineering, and the incoming Security & Platform Engineer — ensuring clear ownership, structured growth paths, and a high-performing team culture through a period of significant structural change.Own all core IT operations: device management (MDM), identity and access management, workplace technology, SaaS tooling, third-party network provider relationship, and hardware provisioning — maintaining reliability, cost controlling and service quality while progressively raising the bar on what "good" looks like.Set the security strategy and posture for Taxfix's systems and agent ecosystem, embedding security continuously into platform infrastructure rather than applying it as a gate at the end.Work closely with our Systems Engineers and the agentic framework team to build and document the agentic platform layer — including secure sandboxes, credential vaults, and CI/CD pipelines — ensuring infrastructure decisions support the organisation's agentic ambitions.Own IT-specific risk management, compliance controls, and audit readiness across internal systems and infrastructure, partnering with Legal, Compliance, and enterprise risk owners on GDPR/DSGVO, SOC 2, and applicable financial regulatory requirements.Manage supplier relationships and lead the build and lead the build/buy/partner evaluation, making a long-term recommendation grounded in both technical and business considerations.Be the business-facing voice...