Product Manager, Card Customer Experience

Skip to main content Product Manager, Card Customer Experience hackajob New York, NY Product Manager, Card Customer Experience hackajob New York, NY 4 days ago Be among the first 25 applicants See who hackajob has hired for this role Report this job hackajob provided pay range This range is provided by hackajob. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $122,550.00/yr - $201,000.00/yr hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.Job DescriptionStart your next chapter building customer-first digital experiences at scale. You'll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customersâfrom discovery through launch and iteration. You'll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.Job responsibilitiesDevelop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilitiesLead discovery and market research to uncover customer problems, define target segments, and shape solutionsOwn and maintain a prioritized product backlog aligned to the roadmap and value propositionPartner with engineering, design, research, and marketing to deliver new features and optimize existing experiencesUse product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impactIdentify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistencyCommunicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholdersManage stakeholder expectations through strong written and verbal communicationProactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and ControlsRequired Qualifications, Capabilities, And Skills5 years of product management experienceAdvanced knowledge of the product development lifecycle, design practices, and data analyticsDemonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)Experience partnering with user experience design and research to shape solutionsProven ability to author business requirements and define user stories to guide deliveryExperience bringing cross-functional teams together within an Agile development frameworkExperience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teamsPreferred Qualifications, Capabilities, And SkillsExperience building or improving onboarding and early-tenure customer journeys in a digital channelExperience using experimentation and iterative delivery to optimize customer experiencesTrack record of delivering customer experience improvements that are measurable and sustained over timeApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an...