Senior Technical Support Engineer- SASE (NAM Shift)

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Senior Technical Support Engineer- SASE (NAM Shift) Bengaluru, Karnataka, India Global Customer Services Ref ID: JR-018477 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryJob SummaryAs a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical resource responsible for the architecture, deployment, and optimization of our global network fabric. This role requires a blend of deep routing expertise and a modern 'security-first' mindset to bridge the gap between traditional networking and cloud-native security, ensuring users connect to applications securely and efficiently regardless of location.Key ResponsibilitiesLead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG.Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption.Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network.Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions.Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience.Develop automation scripts using Python, Ansible, or Terraform to streamline repetitive configuration tasks and support Infrastructure as Code (IaC) deployments.Challenge existing processes curiously and positively to simplify network operations and improve overall service delivery.Qualifications Required Qualifications5+ years of experience in Network Engineering, with a minimum of 3 years focused on SD-WAN and/or SASE technologies.Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet.Mastery of...