Junior Engineer 1st Line - German and Hungarian speaker

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled and detail-oriented individual to support 1st Line Operations for the Vodafone Hungary network within a multi-vendor environment. This role focuses on real-time monitoring, incident management, and first-level troubleshooting to ensure service continuity, network performance, and timely issue resolution aligned with operational KPIs. ## What you’ll do * Monitor and maintain the Vodafone Hungary network continuously using fault management and network monitoring systems * Perform first-level preventive and corrective troubleshooting to ensure service continuity and minimise restoration time * Manage incidents end-to-end, including detection, resolution, escalation, and closure * Dispatch field engineers or contractors when on-site intervention is required and follow issues through to resolution * Collaborate with second line teams to analyse alarms, identify root causes, and eliminate faults * Provide timely notifications of network outages and support incident coordination activities * Maintain and update fault management systems and operational procedures throughout the incident lifecycle * Ensure all faults are managed in line with agreed service levels * Contribute to knowledge sharing by creating knowledge articles to improve first-time resolution rates * Participate in training sessions to enhance technical capabilities and maintain service excellence ## Who you are * Comfortable working with various web-based and Windows applications * Strong communication skills with a collaborative, team-oriented approach * Experience in a customer service or operational environment within telecoms, IT, or a data centre is beneficial * Proficient in Hungarian and English; additional German language skills are advantageous * Basic understanding of telecommunications services is desirable * Able to work in a dynamic, fast-paced environment with a focus on service quality ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you • Hybrid way of working: 2 days per week/ 8 per month • Medical and dental services • Life and hospitalization insurance • Dedicated employee phone subscription • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. • Special discounts for gyms and retailers • Annual Company Bonus • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel...