HR Operations Team Leader

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox HR Operations Team LeaderFull-timeCompany DescriptionSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.Job DescriptionAs an HR Operations Team Leader you will lead a team responsible for delivering high-quality HR administrative services across the entire employee lifecycle within the EMEA region. The successful candidate will ensure operational excellence, process compliance, service quality, and continuous improvement while supporting team development and stakeholder satisfaction.Responsibilities:Lead, develop, and support a team of HR Operations Specialists, ensuring strong performance, engagement, and continuous developmentOversee end-to-end HR operations processes (onboarding, employee changes, offboarding) ensuring accuracy and compliance with HR policies, labor law, and GDPRAct as escalation point for complex HR cases and ensure high-quality service delivery in cooperation with Payroll and HR functionsMonitor SLAs and KPIs, prepare reports and dashboards for HR leadership, and drive operational performance improvementsSupport and lead process improvements, HR transformations, system changes, and international transitions/migrationsBuild and maintain strong relationships with HRBPs, Payroll, COEs, managers, and other stakeholders across the EMEA regionQualificationsRequirements:4–6+ years of experience in HR Operations, HR Administration, or Shared Services environmentsPrevious experience in team coordination, supervision, or leadershipStrong knowledge of employee lifecycle processes and HR compliance (including labor law and GDPR)Experience working with HRIS systems and HR service management toolsStrong analytical skills with experience in KPI tracking, reporting, and operational metricsExcellent communication and stakeholder management skillsAbility to manage multiple priorities in a dynamic international environmentC1 level of English and B2/C1 level in an additional European language (e.g. German, French, Spanish, Dutch, Portuguese, Italian)Proficiency in Microsoft Office (especially Excel)Proactive, solution-oriented mindset with focus on continuous improvementAdditional InformationOur Offer:Hybrid work model (office presence required 2–3 times per week)Stable employment contractDevelopment & growth:Access to internal and external training platformsLanguage course subsidyBenefits:Private medical care (Medicover)Group insuranceCafeteria platform (Medicover Benefits)Co-financing of sport card (Medicover sport)Employee referral programAdditional days off for volunteeringGlasses subsidyWork environment:Supportive, experienced team and structured onboardingOffice location near 3 Stawy (Katowice) + parkingBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.