Engineer 1st Line - Fixed

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsEngineer 1st Line - FixedBucuresti, Romania This role is no longer accepting applicationsRequisition ID284911Date posted07/13/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a Network Operations Engineer (1st Line) to provide technical support and system maintenance for live telecom IT environments. This role focuses on monitoring, troubleshooting, and enhancing software and hardware solutions used in telecommunications networks, ensuring service quality and timely issue resolution. The individual will work closely with internal teams and customers to maintain system performance and escalate complex incidents where required.What you’ll do Provide 1st line technical support for live IT and telecom systems across mobile and fixed networksInvestigate, troubleshoot, and resolve software and hardware issues within defined service levelsDevelop, customise, and implement software solutions aligned with business and customer requirementsMonitor system performance and contribute to optimisation activities for telecom applicationsConfigure, integrate, and maintain network software parameters in line with quality standardsPerform testing in controlled environments and support deployment into production systemsIdentify faults in network technologies (GSM, UMTS, LTE, 5G) and coordinate resolution or escalationConduct preventive checks using specialised tools to ensure system stabilityCollaborate with higher technical support levels for complex issues requiring escalationSupport emergency interventions through system and network reconfiguration when neededWho you are A graduate with a degree in a technical discipline such as Telecommunications, Computer Science, or related fieldProficient in English, both written and spokenFamiliar with operating systems, databases, and telecom-related IT applicationsKnowledgeable in networking technologies, including GPON, FTTH, and general networking conceptsComfortable analysing and resolving technical issues in a structured and collaborative wayAble to adapt to dynamic working environments, including shift-based schedules if requiredAdditional European language skills are considered an advantageNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you Hybrid way of working: 2 days per week/ 8 per monthMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake...