CPC Application Support Analyst

Skip to main content CPC Application Support Analyst hackajob United Kingdom Apply Join or sign in to find your next job Join to apply for the CPC Application Support Analyst role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. CPC Application Support Analyst hackajob United Kingdom 2 weeks ago 107 applicants See who hackajob has hired for this role Apply Join or sign in to find your next job Join to apply for the CPC Application Support Analyst role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job hackajob is collaborating with Atos to connect them with exceptional professionals for this role.About Atos GroupAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.ResponsibilitiesParticipate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).Provide 2nd and 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: functionality is not working as expected; missing or incorrect data within the application; data not being correctly passed to third parties via integration components; performance issues affecting user experience.Respond to information requests, guiding users on how to perform specific activities within the application.Develop and implement fixes for identified faults within the application.Conduct operational maintenance to ensure system performance and reliability.Support disaster recovery testing to ensure operational...