Security Operations Business Manager

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Security Operations Business Manager to manage and coordinate security operations functions, ensuring the protection of Vodafone’s infrastructure, services, and customer data. This role acts as a key interface between technical security teams and customers, focusing on compliance, risk reduction, and continuous improvement across security services. The position plays a critical role in governance, audit readiness, and performance optimisation, including oversight of security score metrics and cloud transformation initiatives. ## What you will do Maintain communication and governance with internal and external customers for security compliance services. Participate in all project phases, including cloud migration and transformation initiatives. Identify and address operational security risks, providing improvement recommendations. Own and manage governance models, ensuring alignment with agreed objectives. Monitor performance, optimise operational costs, and enhance service efficiency. Analyse security score trends (including CHARM metrics) and initiate remediation actions. Ensure timely communication and resolution of audit findings and compliance gaps. Manage and resolve customer escalations related to security services. Support onboarding and knowledge transfer activities for new team members. Contribute to strategic initiatives and cross-functional projects aligned with technical expertise. ## Who you are Experienced in IT service management, platform engineering, or application services (minimum 5 years). Knowledgeable in cyber security practices and frameworks. Familiar with compliance standards such as SOX, ISO 9000/27000, PCI-DSS, ITIL, and Agile methodologies. Structured and organised, with the ability to communicate effectively with senior stakeholders. Solution-focused with a proactive approach to problem-solving and continuous improvement. Committed to ongoing technical learning and professional development. Educated to Bachelor’s or Master’s degree level in IT Engineering or a related field. Proficient in English (B2/C1 level, written and spoken). ## What's in it for you Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. Special discounts for gyms and retailers Annual Company Bonus Loyalty Programme Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days...