Senior Product Sales Specialist (Employee Service)

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InSenior Product Sales Specialist (Employee Service) page is loadedSenior Product Sales Specialist (Employee Service)Applyremote typeFully FlexiblelocationsMelbourne, AustraliaSingaporetime typeFull timeposted onPosted 18 Days Agojob requisition idR33433Job DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. As a leader in Employee Service, Zendesk provides innovative solutions that enhance productivity, deliver high-quality service at scale, and improve employee experiences. We support our customers with the tools they need to streamline internal operations and foster engagement, ensuring they can support employees during crucial moments - from onboarding new hires to answering benefits questions and managing leave and internal tool requests.We are seeking a Senior Product Sales Specialist with a proven track record in B2C and B2B sales and a passion for driving growth within the SaaS space.  In this role, you will be instrumental in expanding our Employee Service account base by building strong relationships with key-decision makers and introducing innovative solutions to new customers. You will also focus on growing our existing partnerships by expanding our offerings and deepening Zendesk's impact. The Impact (What You’ll Actually Do)As our strategic subject matter expert for Employee Service, you’ll do something most roles split across two people: you’ll win the deal and own the technical depth behind it. You will:Strategise on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close — while carrying real responsibility for pipeline and bookings.Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners — mapping their current environment, integrations, workflows, and data model — to uncover the real requirements beneath the stated ones.Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer’s actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.Handle the Hard Questions: Navigate technical objections and competitive comparisons Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management — the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features. Who You Are (Skills & Mindset)We know that excellent talent comes from diverse backgrounds. For this role, we are looking for a genuine blend — someone who can carry a quota and hold their own in a technical discussion. The best candidates are equally comfortable talking business value with an economic buyer and workflow architecture with a service management practitioner. Someone with a growth mindset vs. fixed mindset.The Must-HavesB2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcomeTechnical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit nto a broader enterprise technology stack.Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.Complex Deal...