Customer Support Representative

## What you’ll do: Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY Role Summary As a Customer Support Representative, your primary function is to provide commercial support for a portfolio of customers within the project business segment. You will be responsible for interfacing with customers and internal stakeholders via email, phone, chat, and case management tools to ensure a high level of customer satisfaction and operational excellence. Main Responsibilities * Handle customer and internal inquiries via phone, chat, and email in a professional and timely manner. * Manage customer orders, including order entry, price verification, and order clearing in compliance with Eaton policies. * Handle and resolve customer complaints effectively and efficiently. * Coordinate the complete delivery and billing process, including multiple product lines and sequencing of project orders to meet customer project requirements. * Support a variety of pre-sales and post-sales service activities. * Provide support to sales teams across EMEA and external customers in areas such as: * Product and service order fulfillment * End-to-end order status management * Repair and calibration requests * Product changes and returns * Accounts receivable collections * Invoicing requirements * Contract administration and support * Lease administration * Resolve customer issues by applying established policies, procedures, and best practices while maintaining proactive communication across internal teams and multiple product lines. * Build and maintain strong customer relationships while fostering an environment that promotes Eaton’s values, continuous improvement, and customer-centricity. ### ## ### Qualifications & Skills * Bachelor's degree (BSc/BA). * 1-3 years of experience in customer support, customer service, order management, or a related field. #### Language Requirements * English proficiency at a minimum of B2 level. * Italian proficiency at a minimum of B2 level (written and spoken). #### Technical Skills * Basic knowledge of MS Office applications. * SAP, Oracle, or experience with Case Management tools is considered an advantage. #### Core Competencies * Strong written and verbal communication skills in English and Italian. * Customer-focused mindset with a service-oriented approach. * Strong attention to detail and accuracy. * Excellent organizational skills and punctuality. * Problem-solving mentality with the ability to work independently and collaboratively. * Ability to manage multiple priorities in a fast-paced environment. ## ### What We Offer * Competitive compensation and benefits package. * Challenging projects within a dynamic and collaborative team environment. * Flexible working solutions, including home office arrangements, available across different EMEA locations (subject to local site policies). * Opportunities for career growth through internal mobility and promotion whenever possible. * Continuous learning and development opportunities through Eaton University. * A culture where your contributions matter, with a strong focus on reliability, safety, efficiency, and sustainability to improve people's lives and the environment through power management technologies. #LI-SO1