Customer Service Senior Representative (Sea master)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Activities may include:

• Good in reading and understanding TPEB Service contract filling.
• Offer the competitive rate to Clients (External, Internal).
• Good in manage space.
• To build the relationship with customers in order to have a deep knowledge of customer needs.
• Receive booking details from shippers and send to controlling parties to get instruction. If receiving instruction from controlling party first, then contact shippers for cargo status and update back to controlling party.
• Create quick booking details in CW1 within one working day after completing booking form is received.
• Get booking confirmation with carriers/co-loaders as per controlling party’s instruction.
• Send booking confirmation to shippers for their cargo export arrangement.
• Follow up with shippers if they can export cargo as plan. If any change must inform controlling party to get approval for new schedule.
• Tracing the routing of each shipment on carriers’ website, if any change with intended schedule, must double check with carriers. Try to request carriers to protect space as initial schedule. Informing concerned parties (document team, destination office, shippers, salesman, etc…) for changing schedule, also re-update the change in CW1.
• Send rolling report to PIC if any.
• Upload shipper’s booking request form, carriers/co-loaders’ booking confirmation and related documents into CW1.
• If any shipments under EXW, DDU(DAP), DDP term, make sure to provide necessary documents to logistics PIC or vendors to pick up cargo and make customs clearance to catch closing time as instruction.
• Create new organization in CW1, update client tariff.
• Send FMC filling.
• Coordinate with teammates and other departments (CS, FIN, LOGS…) to ensure that all business could be handled smoothly.
• Solving the unforeseen problem (if any).
• Handle over job files to documentation team for preparation of shipping documents timely.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.