Credit to Collections Analyst - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About the role We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for cash application, collections support, account reconciliation, reporting, and stakeholder query resolution. The successful candidate will work closely with local markets, treasury, accounts payable, payment teams, leadership teams, and customers to ensure accurate receivables management, timely issue resolution, and adherence to audit and process requirements. The role requires strong accounting knowledge, analytical capability, effective communication skills, and the ability to manage high volumes of work within defined timelines. ## What you’ll do Perform cash application activities accurately and within agreed timelines.Support collections activities and contribute to reducing Days Sales Outstanding (DSO).Prepare and provide Statements of Account and account reconciliations to support collection teams.Investigate and resolve customer and stakeholder queries in a timely manner.Support local markets while ensuring audit requirements are consistently met.Compile, deliver, analyse, and maintain operational and financial reports.Recommend corrective actions based on report findings and business requirements.Liaise with internal teams including Treasury, Accounts Payable, and Payment teams.Support continuous improvement initiatives and adherence to Global Process Owner (GPO) timelines.Contribute to process optimisation through automation, Lean practices, and efficiency improvements.Produce and support reporting including: * Daily cash position reporting * Daily invoicing and billing volume reporting * Debtors ageing trial balance reports * Daily receipt clearing activities * Month-end accounts receivable reporting * Balance sheet reconciliations * Bad debt and receivables reporting Maintain open, transparent, and collaborative communication with key stakeholders ## Who you are Bachelor's degree in Commerce, Master's degree in Finance, or Diploma in Finance.Knowledge of end-to-end Order to Cash processes.Understanding of collections processes, accounts receivable activities, accounting principles, and journal entries.Experience in cash application processes.Strong Microsoft Excel skills for reconciliations and receivables reporting.Knowledge of ERP systems, preferably Oracle and/or SAP.Strong analytical and problem-solving capabilities.Excellent verbal and written communication skills.Ability to collaborate effectively with multiple stakeholders.Understanding of B2B customer environments and debt collection processes.Awareness of telecom industry operations is advantageous.Knowledge of forecasting tools used for cash flow prediction is desirable.Ability to recommend and support best-practice solutions for business requirements. ## Not a perfect fit? Concerned you may not meet every requirement?...