Patient Enrollment Specialist

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Patient Enrollment Specialist Full-timeCompany DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job DescriptionClinical Research | Performance-Based | Bonus EligibleAs a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space. You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.What You’ll DoOwn enrollment targets for assigned studies; consistently deliver against daily and weekly goalsProactively engage leads via outbound calls, follow-ups, and database miningConvert interest into commitment by clearly explaining study requirements and addressing concernsScreen and qualify participants based on protocol criteria (medical history, demographics, study-specific requirements)Schedule and manage appointments to maximize show rates and study completionAdapt quickly to changing study criteria, timelines, and enrollment needsIdentify gaps and opportunities in recruitment pipelines and adjust approach accordinglyPartner with clinic and study teams to ensure smooth participant handoff and study executionMaintain accurate tracking of activity, pipeline, and outcomesBuild and maintain relationships with local organizations such as clinics, schools, universities, and community groups (e.g., moms’ groups, local associations)Plan and execute community-based outreach events, informational sessions, and small activationsCoordinate participation in local events such as school programs, health fairs, and community gatheringsDevelop strategies to grow the SGS participant database through community engagementCapture contact information during events and outreach efforts in a compliant and organized mannerSupport recruitment initiatives by converting community interest into active participationMonitor outreach effectiveness, including event participation and database growthMaintain accurate records of contacts, partnerships, and activitiesProvide regular feedback and insights to improve outreach strategiesWhat Success Looks LikeHigh volume of outbound activity with strong conversion ratesConsistent achievement of enrollment targetsAbility to fill hard-to-recruit studies through creativity and persistenceWho Thrives HereNaturally persuasive communicators who can build trust quicklyCompetitive, self-motivated individuals who take ownership of resultsGoal-oriented achieversQualificationsHigh school diploma or equivalent required. Undergraduate degree preferred.Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferredStrong communication and objection-handling skillsAbility to manage multiple priorities in a fast-paced environmentCompensationBase hourly rate + performance-based bonuses tied to enrollment outcomesAdditional InformationSGS is an Equal...