Senior IT Systems Engineer

Skip to main content Senior IT Systems Engineer Veeva Systems Raleigh, NC Senior IT Systems Engineer Veeva Systems Raleigh, NC 5 days ago Over 200 applicants See who Veeva Systems has hired for this role Report this job Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis is both a ‘build’ and ‘run’ role. You will be responsible for the day-to-day operation of our enterprise systems while also working on projects to design and implement user-centric solutions. We are seeking a resourceful, technically-adept professional who thrives in fast-paced environments and takes full ownership of end-to-end delivery. The ideal candidate combines a customer-first mentality with a passion for problem-solving and continuous technical growth.What You'll DoProvide operational support (ex: troubleshooting user issues, configuration changes, feature releases) across our enterprise collaboration systems (Zoom, Google Workspace, Microsoft 365, etc.)Maintain internal documentation, knowledge articles, and operating proceduresWork closely with first level end user support teams for incident and problem resolution, training of support teamWork with Veeva Security teams for incident investigations and implementation of security changesSupport the onboarding or rationalization of internal systems as requiredDesign, build, and maintain custom tooling and solutions as requiredProactively identify opportunities for internal improvements and deliver on those projectsRequirementsBachelor’s degree in IT, Computer Science, or related field or other related experience3+ years experience administrating enterprise systems such as Google Workspace, Zoom, or other equivalent IT systemsExperience managing vendor relationshipsDemonstrated history of learning and adopting new technology and tools quicklyStrong analytical skills: able to listen and elicit business requirements and translate into technical solutionsStrong communication skills: written, verbal, and presentationAbility to work independently in a fast paced environment with little direct supervisionCommitment to excellent customer serviceMust be legally eligible to work in the USNice to HaveExperience working with telephony and contact center systemsExperience with Cloud platforms (Google Cloud or AWS)Experience with builds scripts, custom tooling, integrationsGeneral knowledge of SDLCInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the...