Senior Customer Business Outcomes Specialist, Software Development Platform

Account Management Enhance account plans through direct customer facing outcome-focused selling and planning based on customer priorities and industry trends that lead to new opportunity creation Ensure transition of net new opportunities, and work with account teams to drive deal closure Work with account teams and partners to link business outcomes to workloads and corresponding consumption plans leading to accelerated consumption Competitive & Industry (ISVs, Digital Natives) Knowledge Leverage network of industry experts & content to stay informed on trends, competitors, and customer priorities to drive deeper, relevant customer engagement Leverage industry and customer insights to influence internal teams, guide customers, and develop competitive solutions that grow revenue Collaborate with executive customer stakeholders to clearly articulate business value and advance transformation initiatives Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. ​This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.​ 2+ years experience in leading and driving Digital transformation with large and complex enterprise customers in multiple industries including but not limited to financial, manufacturing, media, entertainment, etc. 3+ years of experience in stakeholder management, cross group collaboration and related to drive strategy, planning and business outcomes for enterprise customers and partners. Workshop facilitation, outcome-based selling, basic financial modelling, fluency in engaging with C-level executives Proficiency in digital whiteboards, leveraging AI for research, building business cases & the art of story telling SDP, ISV, DN Industry knowledge with deep understanding of the value chain and how AI is transforming the industry Applying critical thinking, Innovative problem-solving, with capability to align diverse stakeholders toward shared objectives, as well as managing ambiguous situations Strategy / digital transformation consulting Strategic account management or customer success roles with enterprise-level organizations, including exceeding core metrics or attainment objectives Proven ability to structure enterprise agreements across multiple products and services that include a mix of licensing, cloud consumption, and support Experience in managing deal flow across sales stages in a customer relationship management toolset Exceptional communication, collaboration, and leadership skills across geographically dispersed teams Proficiency in synthesizing complex information and transforming it into actionable insights