Business Systems Services Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Business Systems Services ManagerFull-time Compensation: INR 0 - INR 0 - yearlyCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.Job DescriptionThe Manager, HRIS is responsible for the administration, support, and continuous improvement of the organization's Workday platform. This role partners with HR, Payroll, Finance, IT, and business stakeholders to ensure Workday effectively supports business processes, delivers accurate data, and provides a positive user experience. The role oversees system configuration, enhancements, reporting, testing, release activities, and issue resolution while maintaining strong governance and data integrity. Key ResponsibilitiesWorkday Administration & SupportManage the day-to-day administration and support of the Workday platform.Configure and maintain Workday business processes, organizations, security, and related functionality.Troubleshoot system issues and partner with stakeholders and Workday Support to resolve them.Ensure system configurations align with business requirements and established governance standards.Enhancements & Continuous ImprovementGather and analyze business requirements and recommend scalable Workday solutions.Lead the design, testing, and deployment of system enhancements and process improvements.Evaluate new Workday functionality and coordinate adoption of features that provide business value.Maintain documentation for configurations, processes, and system changes.Workday Release Readiness & Functional ValidationStay informed on upcoming Workday releases and assess potential impacts to HR processes, configurations, and user experience.Review new functionality and enhancements to identify opportunities and risks for the business.Partner with the Release Management team to support release planning, impact assessments, and testing activities.Coordinate and facilitate business testing, ensuring key stakeholders validate changes and confirm readiness.Communicate relevant release updates, impacts, and recommendations to HR stakeholders.Support the evaluation and adoption of new Workday features aligned with business priorities.Data Integrity & Reporting SupportEnsure data integrity and consistency within Workday through effective system configuration and governance.Support business stakeholders with basic operational reporting and scheduled report monitoring.Partner with reporting teams to define requirements, validate outputs, and troubleshoot data-related issues.Participate in data audits and quality reviews to ensure reliable HR data.Integrations & Vendor CoordinationPartner with integration and IT teams to support inbound and outbound Workday integrations.Assist with troubleshooting integration issues and validating data flows.Manage Workday support cases and coordinate with...