Customer Care Advocate

Skip to main content Customer Care Advocate hackajob Chicago, IL Apply Join or sign in to find your next job Join to apply for the Customer Care Advocate role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Customer Care Advocate hackajob Chicago, IL 2 weeks ago 54 applicants See who hackajob has hired for this role Apply Join or sign in to find your next job Join to apply for the Customer Care Advocate role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job hackajob provided pay range This range is provided by hackajob. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/yr - $26.00/yr hackajob is collaborating with TransUnion to connect them with exceptional professionals for this role.TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesTeam OverviewThe Consumer Quality Support team at TransUnion plays a critical role in delivering customer assistance for identity protection and resolution services, particularly in sensitive situations such as identity theft or data exposure. This team ensures customers receive timely, accurate, and empathetic support, directly contributing to customer trust, loyalty, and overall engagement. By combining strong customer care with TransUnion’s technology-driven approach, the team supports the company’s mission of providing Intelligent Identity Security. This role reports to Consumer Operations Support Associate Lead.Role Overview And Core ResponsibilitiesProvide customer support for identity-related issues, including data exposure and fraud situationsAssess customer issues quickly and provide clear, actionable guidanceHandle inbound/outbound calls and maintain strong customer relationshipsAccurately document interactions and perform data entry in CRM systemsTroubleshoot basic technical and customer account-related issuesManage multiple cases simultaneously with high attention to detail and urgencyCollaborate with team members and follow guidance while also taking initiative when neededRequired Knowledge And ExperiencesMicrosoft Office (Excel, Word, Outlook) – for documentation and communicationCustomer Relationship Management (CRM) systems – for case tracking and customer recordsInternet and system navigation skills – to efficiently...