Account Manager, Minerals

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Account Manager, Minerals Full-time Compensation: CAD 90000 - CAD 115000 - yearlyCompany DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionImportant: This is a remote position; however, a strong preference will be given to candidates based in Western Canada (BC, AB, SK, or MB). A post-secondary education in Mining Engineering, Geology, Metallurgy, Environmental Science, or a related mining discipline is required. Mining industry experience is strongly preferred.The Account Manager is responsible for managing and growing an assigned portfolio of client accounts, serving as the primary point of contact and trusted advisor for customers. This role focuses on building strong client relationships, ensuring customer satisfaction, identifying opportunities for account growth, and maximizing revenue within existing accounts. The successful candidate will develop and execute account plans aligned with business objectives to drive retention, expansion, and long-term partnership value.Key ResponsibilitiesManage and maintain a portfolio of assigned customer accounts, ensuring a high level of client satisfaction and engagement.Develop and implement strategic account plans to achieve revenue growth, customer retention, and profitability objectives.Build strong relationships with key stakeholders and decision-makers within customer organizations.Identify opportunities to expand existing business through cross-selling and upselling SGS services across multiple business lines.Conduct regular business reviews with clients to understand their needs, challenges, and future requirements.Serve as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of customer issues.Monitor account performance and proactively address risks to customer retention and satisfaction.Prepare accurate sales forecasts, account plans, and pipeline updates on a regular basis.Collaborate with Marketing, Inside Sales, Operations, and other support teams to develop and execute customer growth strategies.Prepare client quotes, service agreements, proposals, responses to RFIs, RFPs, and tenders, ensuring timely and professional submissions.Follow opportunities through the full sales cycle, from identifying customer needs to proposal development, negotiation, and contract renewal or expansion.Maintain detailed and accurate customer records, activities, and opportunities within the CRM system.Gather and share market intelligence, customer feedback, and competitor information to support business strategy.Represent SGS at industry events, trade shows, conferences, and customer meetings to strengthen relationships and promote company services.Secure follow-up and closure on all proposals, renewals, and account growth initiatives.Pursue opportunities to enhance SGS's profile and deepen client partnerships within assigned accounts.Support special projects and other related duties as assigned.Key Performance IndicatorsCustomer retention and renewal ratesRevenue growth within assigned accountsCross-sell and upsell performanceClient satisfaction and relationship managementAchievement of annual sales and profitability targetsPipeline management and forecast accuracyQualifications•    Education: post-secondary degree in a relevant field •    Experience:  over five years of related sales/business development experience is required •    Expert knowledge of the business line services •    Business acumen. •    Ability to demonstrate customer centric selling techniques. •    Strong presentation skills •    Must be a self motivator and self starter. •    Creative, innovative and...