Senior Sales Operations Specialist

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Sales Operations SpecialistFull-timeCompany DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.  A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.Job DescriptionSales Operations Sr. SpecialistPosition SummaryThe Senior Sales Operations Specialist supports the effectiveness and efficiency of the sales organization through process optimization, data analysis, reporting, CRM administration, and sales enablement activities. This role serves as a trusted operational partner to sales leadership, providing insights, maintaining data integrity, supporting territory and quota processes, and driving operational excellence through analytics and automation.Key ResponsibilitiesSales Operations SupportSupport sales processes and operational initiatives that improve productivity and business outcomes.Identify opportunities for process improvements and recommend solutions that increase efficiency.Partner with stakeholders across Sales, Marketing, Finance, and Operations to support business objectives.CRM & Data ManagementMaintain CRM data integrity through ongoing audits, cleansing activities, and governance processes.Manage account hierarchies, territory assignments, and sales data structures.Monitor data quality metrics and recommend corrective actions.Reporting & AnalyticsDevelop and maintain dashboards, reports, and scorecards that provide visibility into sales performance.Support forecasting, pipeline analysis, and business reviews through data-driven insights.Assist in maintaining reporting consistency and standardized metric definitions.Pipeline ManagementMonitor pipeline health and identify exceptions such as stalled opportunities, missing next steps, or inaccurate close dates.Create and maintain CRM reports, alerts, and workflows supporting pipeline inspection processes.Territory, Account & Quota AdministrationAssist with territory planning and account alignment activities.Support annual quota administration and ongoing quota adjustments.Generate analyses to support coverage and capacity planning decisions.Automation & Process ImprovementSupport the implementation of workflow automation and operational enhancements.Identify opportunities for AI-enabled efficiencies and automation.Test, document, and support deployment of new tools, reports, and processes.Sales Enablement SupportCreate and maintain sales resources, documentation, job aids, and process guides.Provide system and reporting training to sales users.Serve as a subject matter expert on sales systems and operational processes.QualificationsEducationBachelor's degree in Business...