Product Operations Specialist

trustingsocial.com Website Back to all openings See all the jobs at Trusting Social & Kompato AI here: http://trustingsocial.recruiterbox.com/jobs Product Operations Specialist Ho Chi Minh City, Ho Chi Minh, Vietnam | Product | Full-time Apply with Linkedin Apply with Indeed Apply EVO is our flagship consumer-finance platform — a credit card and cash-loan experience built with leading banks and finance partners to bring fast, fair, and fully digital credit to millions of Vietnamese. We pair AI underwriting, voice agents, and a mobile-first product with deep partner integrations to reach customers other lenders can't. Trusting Social is an AI-first company, and EVO is where that shows up in the hands of real users. How You'll Make an Impact The team owns the lending-platform delivery behind EVO, the upcoming partner go-live, installment wallet/card, the card management system, and partner product work. These are compliance-heavy, partner-integrated products with firm go-live dates, and they only ship if operations are tight: clean UAT, disciplined releases, monitored production, and a fast feedback loop back into the product. We are looking for a Product Operations Specialist to own that operational backbone and fuse it with AI-first execution. You'll sit at the intersection of product, engineering, and real-world execution — keeping onboarding, card issuance, payment, and loan-servicing flows reliable at scale while continuously improving how the platform works. This role is designed as a launchpad into product development: you'll start by owning critical operational flows, then move upstream into discovery, solution design, and product decisions based on impact. What You'll Do Release & Delivery Operations Own UAT cycles, test-data setup, go-live checklists, and release coordination across the team initiatives — partner integration, lending platform, installment wallet/card, card management system, and partner banks. Keep multi-track delivery on schedule to firm go-live dates (scheduled timeline), coordinating cutover and post-launch monitoring across partner banks. Operational Reliability & Execution Own the day-to-day health of onboarding, card issuance, payment, and loan-servicing flows; monitor key metrics (onboarding success rate, approval TAT, transaction/disbursement success rate) and proactively surface anomalies. Triage and resolve incidents — failed transactions, data mismatches, system errors, partner/customer issues — and drive them to root-cause fixes, not one-off resolutions, within agreed SLAs. Data, Insights & Automation Build and maintain operational dashboards and reports (KPI, SLA, incident trends) using SQL and Sheets. Use data to surface where users drop off, where activation fails, and where payments break — and feed those insights into prioritization. Use AI as your default way of working — test-case generation, defect summarization, release-note drafting, UAT evidence collation, and reporting automation — to cut manual work and incident volume as scale grows. Feedback Loop to Product Development Act as the voice of operations in product discussions, translating on-the-ground issues into clear problem statements and product requirements. Partner with Product Owners to validate solutions and support rollouts; over time, take ownership of small product initiatives as part of your growth path. Governance & Compliance Operate within banking and consumer-credit guardrails (SBV); keep delivery auditable and partner-ready, coordinating closely with Risk and Legal. What We're Looking For Must have 2–4 years in Product Operations, Fintech/Business Operations, or QA/UAT-delivery roles, with a record of shipping in a fast-moving environment. Strong sense of ownership — you own the health of assigned flows end-to-end, not just individual tasks. Analytical...