Customers Success Consultant

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customers Success ConsultantFull-timeCareer Site Team: Customer Success Compensation: RON 120000 - RON 160000 - yearlyJob DescriptionCustomer Success Consultant  ABOUT THIS JOB The Customer Success Consultant will be working very closely with our manufacturer clients to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our Account development associates.You will be responsible for maintaining and/or enhancing existing customer relationships, increasing customer satisfaction (NPS), using deep industry/customer/product knowledge to increase client ROI and driving adoption of NielsenIQ tools & capabilities. You will use NielsenIQ tools to deliver strategic analysis with actionable insights and thought leadership on market, industry and category trends.   RESPONSIBILITIES Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications Builds a network of effective and meaningful relationships at all levels to maximize business opportunities Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan Ensuring high customer retention and satisfaction levels by delivering exceptional service and support as well as leading governance meetings and monitoring customer health metrics like NPS. Leverages existing NielsenIQ tools to advance customer business objectives through strategic analysis and thought leadership and flawless execution Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue Acts as voice of customer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need REQUIREMENTS Bachelor’s degree in business, Marketing, Communications, or related field. 2+ years of experience in customer success, account management, customer service roles Fluent in English Experience of analyzing data in FMCG environment Strong planning and servicing skills Experience of working with clients to solve business issues Excellent communication, presentation and interpersonal skills Demonstration of how to design solutions to answer client business issues A consultative style of working A proven track record of delivering success through others Ability to build strong networks and relationships, internally and with the client  OUR  BENEFITS Flexible working environment: we offer a flexible work environment with a hybrid home/office system, giving you the opportunity to work efficiently both on-site and remotely from home Customer Success Academy: extensive onboarding and ongoing learning to support your professional development Combination of international work environment and local customers: you will be part of the international organization with local clients, providing you with a diverse and stimulating work environment Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role Volunteer time off Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These...