OSS Platform Operations Specialist - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to support and enhance OSS platform operations for UK network environments, ensuring high service availability, efficient performance, and continuous improvement. This role focuses on managing and optimising multi-domain OSS applications, driving automation, and enabling proactive monitoring to support reliable network operations. The individual will contribute to transforming traditional operations into streamlined, data-driven, and automated processes while collaborating across teams and vendors. ## What you’ll do Ensure high availability and reliability of OSS applications within scope.Take end-to-end ownership of incident resolution, including fault identification, troubleshooting, and closure within agreed targets.Collaborate with vendors and internal teams for debugging, issue resolution, and performance improvements.Coordinate planned and unplanned changes, including system upgrades, deployments, and integrations.Support application lifecycle management, including upgrades, bug fixes, and capacity planning.Drive continuous improvement by identifying opportunities for automation and process optimisation.Manage user access, dashboards, KPIs, monitoring, and alerting systems across platforms.Work closely with network teams to improve integrations between systems and monitoring tools.Produce operational and value-based performance reports for stakeholders.Contribute to knowledge sharing and support capability building within the wider team. ## Who you are Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms.Familiarity with tools such as Huawei U2000, Nokia NetAct, Ericsson ENM, or similar systems.Proficiency in Unix/Linux environments and scripting/coding (e.g., Python, Shell, APIs).Understanding of monitoring tools and OSS systems such as Nagios, SolarWinds, or similar.Basic knowledge of cloud platforms (e.g., Azure, AWS) and virtualisation technologies.Understanding of networking protocols and architectures (e.g., SNMP, ICMP, MPLS, SD-WAN).Knowledge of ITIL practices and Agile methodologies.Strong communication skills with the ability to work collaboratively across teams.Willingness to work in a rotational shift environment and adapt to evolving priorities.A continuous learning mindset with the ability to guide and support colleagues. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you Opportunity to work on advanced OSS technologies within a global telecom...