Specialty Markets Service Manager - Waldorf Astoria New York
After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Specialty Markets Service Manager, you will partner very closely with the Director of International Relations, International Sales Director and Director of Entertainment Sales. The role manages all aspects of the written sales agreements between hotel and customer for Diplomatic, Middle East and Entertainment stays as well as high profile individual reservations and groups which may require servicing. This can include Food & Beverage related service.
Here's what you'll do during a typical day:
Coordinate and execute group events, meetings, and VIP arrivals to ensure a seamless guest experience.
Build and maintain strong client relationships while managing expectations and delivering exceptional service.
Communicate effectively with guests, clients, vendors, and internal teams throughout all stages of an event.
Support the sales process through site inspections, client meetings, and event planning activities.
Monitor event details including room setups, BEOs, amenities, billing, and vendor services.
Proactively resolve guest concerns, handle special requests, and provide solutions to operational challenges.
Review final billing for accuracy and assist with post-event follow-up and rebooking opportunities.
Attend daily operations meetings and collaborate with cross-functional teams to ensure successful event execution.
Perform other duties as assigned to support business and operational needs.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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